Welcome to Canu BeFree LLC

Canu BeFree LLC (“Canu BeFree,” “we,” “us,” or “our”) is committed to providing clear and transparent policies regarding purchases, appointments, cancellations, rescheduling, subscriptions, and refunds.

By purchasing a product or service, scheduling a paid appointment, enrolling in a course or program, or beginning a paid subscription with Canu BeFree, you acknowledge and agree to this Refund & Cancellation Policy.

Life Call Appointments

Canu BeFree offers complimentary and paid Life Call sessions. Appointment availability and applicable pricing are displayed during the booking process.

Clients are responsible for selecting the appropriate session, providing accurate contact information, and attending the appointment at the confirmed date and

time.

Complimentary Life Calls

No payment is required for a complimentary Life Call; therefore, no monetary refund applies.

If you are unable to attend a complimentary appointment, we ask that you cancel or reschedule as early as reasonably possible so that the appointment time may become available to another client.

Repeated missed complimentary appointments may result in restrictions on future complimentary bookings.

Paid Life Calls

Payment for a paid Life Call may be required at the time of booking or otherwise according to the payment terms presented during scheduling.

Your appointment time is reserved specifically for you once the applicable booking and payment requirements have been completed.

Appointment Cancellations and Rescheduling

If you need to cancel or reschedule a paid Life Call, please provide at least 24 hours' notice before the scheduled appointment time.

When adequate notice is provided, Canu BeFree may allow the payment to be applied toward a rescheduled appointment of the same service, subject to availability.

Requests made less than 24 hours before the scheduled appointment may not qualify for a refund or rescheduling credit except where required by applicable law or where Canu BeFree determines that exceptional circumstances justify an accommodation.

Missed Appointments and Late Arrivals

Clients who fail to attend a scheduled paid appointment without providing the required notice may forfeit the payment associated with that appointment.

Late arrival does not necessarily extend the scheduled ending time because another appointment or business obligation may follow.

If a client arrives late, Canu BeFree may provide the remaining portion of the scheduled session when reasonably possible.

Cancellations by Canu BeFree

If Canu BeFree must cancel a paid appointment and a reasonable rescheduling option cannot be arranged, the client may receive a refund of the amount paid for the affected appointment.

Canu BeFree may also offer the option to transfer the payment to a mutually agreed rescheduled appointment.

Digital Courses, Programs and Materials

Because digital courses, downloadable materials, videos, exercises, frameworks, and other digital resources may provide immediate access to proprietary content, purchases of digital content are generally considered final once access has been granted, except where otherwise expressly stated or required by applicable law.

Before purchasing, customers are encouraged to review the course or program description carefully to determine whether the offering is appropriate for their needs.

Subscriptions

Canu BeFree may offer recurring subscriptions that provide access to courses, programs, content, services, benefits, or other membership features.

A subscription remains active until canceled according to the cancellation process made available by Canu BeFree or the applicable payment platform.

Cancellation prevents future recurring charges after the cancellation becomes effective but does not ordinarily generate a refund for amounts already charged for a billing period that has begun, except where required by applicable law or expressly stated otherwise.

Access to subscription benefits may continue through the end of the already-paid billing period, depending on the applicable subscription terms and platform functionality.

Subscription Cancellation

Customers wishing to cancel a recurring subscription should submit the cancellation before the next scheduled billing date.

Customers are responsible for allowing sufficient time for a cancellation request to be received and processed before the next recurring payment is due.

If a recurring charge has already been processed before cancellation becomes effective, that charge may remain subject to this Policy and any applicable consumer-protection requirements.

Promotional and Discounted Purchases

Purchases made using promotional pricing, discounts, special offers, or coupon codes remain subject to this Refund & Cancellation Policy unless different terms are expressly stated as part of the specific promotion.

The expiration or termination of a promotional price does not automatically entitle the purchaser to continue receiving that promotional price on future purchases or billing periods unless otherwise stated.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same transaction or that a payment was processed incorrectly, please contact Canu BeFree promptly so the transaction can be reviewed.

Verified billing errors will be addressed appropriately.

Technical Issues

If a technical problem prevents you from accessing a digital product, course, program, or service you purchased, please contact Canu BeFree so that reasonable efforts can be made to restore access or resolve the issue.

A temporary technical issue does not automatically constitute grounds for a refund when the purchased product or service can reasonably be restored or provided.

Payment Disputes and Chargebacks

If you believe there is a problem with a Canu BeFree charge, we encourage you to contact us first so that we have an opportunity to investigate and resolve the matter.

Nothing in this Policy limits any rights you may have through your payment provider or under applicable law.

Refund Processing

When Canu BeFree approves a refund, it will generally be issued to the original payment method when reasonably possible.

Processing times may vary depending on the payment provider, financial institution, payment method, and other circumstances outside Canu BeFree's control.

Exceptions Required by Law

Nothing in this Refund & Cancellation Policy is intended to eliminate, restrict, or waive consumer rights that cannot lawfully be excluded.

Where applicable law provides a mandatory cancellation, refund, withdrawal, or other consumer right that conflicts with this Policy, the applicable legal requirement will control.

Changes to This Policy

Canu BeFree LLC may update this Refund & Cancellation Policy periodically to reflect changes in our services, pricing, business practices, payment systems, or applicable requirements.

The current version will be identified by the “Last Updated” date appearing at the top of this Policy.

Contact

Questions or requests regarding cancellations, rescheduling, subscriptions, billing, or refunds may be directed to Canu BeFree LLC through the contact information provided on our website.